Wags & Wiggles – Frequently Asked Questions

Where is Wags & Wiggles located?
We’re proudly based in Houston, TX, and serve neighborhoods like The Heights, Montrose, Midtown, Bellaire, and surrounding areas.

Are you insured and bonded?
Yes! All of our team members are fully insured, bonded, and background-checked for your peace of mind.

What types of pets do you care for?
While we specialize in dogs, we also care for cats and small pets during drop-in visits.

How do I get started?
You can get started by filling out our contact form, calling us, or scheduling a free Meet & Greet through our online portal.

Do I get to meet my walker or sitter before services begin?
Yes! We offer complimentary Meet & Greets to introduce you and your pet to your assigned caregiver.

What’s included in a dog walk?
Each walk includes GPS tracking, potty break, fresh water, basic leash manners, and a post-walk update with photos.

How long are your walks?
We offer 20, 30, and 60-minute walks to fit your dog’s energy level and routine.

Do you offer solo walks?
Absolutely. We can provide solo or paired walks depending on your pet’s needs and your preference.

What if it rains or the weather is bad?
Safety first! If it’s not safe to walk, we’ll provide a potty break and indoor enrichment activities.

Will I have the same dog walker every time?
Yes. We prioritize consistency by assigning a dedicated walker to build trust with your pet.

What’s included in a drop-in visit?
Drop-ins include potty breaks, feeding, medication (if needed), playtime, and a full visit report with photos.

Can you administer medication during visits?
Yes, we’re trained in medication administration and can handle pills, drops, and some injections.

Do you do drop-ins for cats or puppies?
Yes! Drop-in visits are ideal for cats, puppies, and older pets who need a little extra care at home.

How long are drop-in visits?
Our standard drop-in visits are 20–30 minutes, with longer options available upon request.

Do you offer overnight pet boarding?
Yes! We offer safe, in-home boarding with limited availability. Pets must pass a temperament check prior to boarding.

Is pet training available?
Yes, we offer private training sessions for puppies and adult dogs — including obedience, behavior modification, and leash manners.

Do you offer puppy packages or bundles?
Yes! We have training + walking bundles for puppies to help reinforce learning and routine.

Scheduling & Policies
How do I schedule or cancel a visit?
You can manage your schedule easily through our online portal or contact us directly via phone/email.


What’s your cancellation policy?
We ask for at least 24 hours’ notice for cancellations. Late cancellations may incur a fee.

What forms of payment do you accept?
We accept all major credit cards and online payments through our booking portal. No cash is required.

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